Quick Summary
If you are hiring a Customer Success Manager in New York, you are required by S9427A (State) + NYC Local Law 32 to disclose a salary range, a job description in the job posting. This applies to employers with 4+ employees, including remote positions that could be filled by New York residents. Failure to comply can result in fines of Up to $1,000 first violation; $5,000 subsequent; NYC up to $250,000.
What Does New York Law Require?
Under S9427A (State) + NYC Local Law 32, effective September 17, 2023, employers posting Customer Success Manager positions in New York must include specific compensation disclosures. Here is exactly what the law mandates:
Compliance Checklist for Customer Success Manager Postings in New York
Why Customer Success Manager Roles Are Especially at Risk
Customer Success roles at SaaS companies are almost always remote-friendly, creating a hidden compliance surface. Startups that have never hired in a regulated state can suddenly face penalties when a CS Manager applicant resides in California or New York.
The typical salary range for a Customer Success Manager is $60,000 - $100,000, though this varies significantly by seniority, location, and company size. New York law requires that your posted range reflect a good-faith estimate of what you actually expect to pay - not an artificially wide band designed to technically comply.
Penalties and Enforcement
Non-compliance carries real financial consequences. New York penalties for failing to include required salary information in your Customer Success Manager posting include:
Fine Exposure
Up to $1,000 first violation; $5,000 subsequent; NYC up to $250,000
New York has an unusually low threshold of only 4 employees, catching small businesses and startups. NYC retains its own penalty structure with fines up to $250,000, making it one of the most expensive jurisdictions for non-compliance.
Remote Customer Success Manager Roles and New York Compliance
If your Customer Success Manager position is listed as "Remote" or "Remote - US" and you do not explicitly exclude New York from the job listing, you must comply with New York salary transparency law. This is true even if your company has no physical presence in New York.
Customer Service roles like Customer Success Manager are frequently posted as remote-eligible, which means many employers unknowingly trigger New York compliance requirements. The safest approach is to include New York-compliant salary disclosures in all remote postings, or to explicitly restrict hiring to states where you are not subject to transparency mandates.
How to Make Your Customer Success Manager Posting Compliant
Compliance is straightforward when you know what to include. Follow these steps:
- Determine your pay range. Set a realistic minimum and maximum for the Customer Success Manager role based on market data and internal pay bands.
- Include the range in the posting. State the range clearly - such as "$X - $Y annually" or "$X - $Y per hour." Avoid vague language like "competitive salary."
- Run a compliance check. Use our free compliance checker to verify your posting meets New York requirements before publishing.
Verify Your Customer Success Manager Posting Now
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Helpful Resources
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New York Salary Transparency Law - Full Guide
Deep dive into S9427A (State) + NYC Local Law 32 requirements, examples, and penalties.
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The Hidden Costs of Non-Compliance in 2026
Understand the shift towards aggressive audits and pay equity litigation.
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All State Laws - Quick Reference
Compare salary transparency requirements across all active jurisdictions.